Digital Marketing Agency specialized in Customer Experience (CX)
Customer Experience (CX)
Customer data fragmentation across channels causes inconsistent experiences and reduces retention. We unify interaction records in a centralized platform, applying predictive segmentation to personalize each touchpoint.
Related Capabilities
- 01
Customer Journey
Companies are unaware of friction and abandonment points in their customer journey. Evox maps every interaction using behavioral and transactional data to identify bottlenecks and optimize the conversion path.
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Customer Success
Retention operations are often reactive and lack integrated Customer Health metrics. Evox deploys MarTech infrastructure to automate renewal tracking and early risk detection throughout
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Customer Loyalty
Companies face high customer churn rates due to a lack of data-driven loyalty strategies and precise segmentation. Evox deploys CRM platforms and personalized communication automation to retain customers and increase lifetime value through recurring campaigns.
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CRM
Sales teams lose traceability on leads and opportunities, fragmenting information across multiple tools. Evox centralizes, cleans, and unifies data in a CRM configured for B2B sales flows, ensuring consistency at
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Marketing Automation
Repetitive digital marketing tasks fragment team attention and slow response times to qualified leads. Evox deploys automated workflows with behavioral triggers, integrating your CRM
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Customer Journey Automation
Sales teams lose conversions due to the lack of automated coordination between channels and lifecycle stages. Evox orchestrates
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Deep dive into advanced Customer Experience (CX) strategies
Explore our research, guides, and case studies in the Evox commercial intelligence center.
Frequently Asked Questions
How do I choose the right service for my business?
You can browse our full catalog structured into 35 commercial divisions. If you’re unsure about the right mix of solutions, you can book a call with an expert through the contact form.
Do the catalog services require a long-term contract?
Not necessarily. We offer defined deliverables under fixed projects, as well as recurring monthly models (Shared Teams or Managed Services) adapted to your company’s growth dynamics.
How do these services integrate with my current marketing team?
Our specialists and operational directors are ready to work in a hybrid model: integrating directly into your management boards (Slack, Jira) or acting as a self-managed external cell.
What technologies do you use for development and implementation?
We work with leading-edge technologies: Next.js, Headless CMS (Strapi), AWS, Google Cloud, HubSpot API, Server-Side GTM and advanced language models (OpenAI, Gemini, Claude).
How do you measure the performance of ad and SEO campaigns?
We connect tracking directly to your CRM and database to measure real financial impact. We monitor ROAS, cost of acquisition (CAC), conversion rate and attributed net revenue in real time.
Let's work together
Let's design your next step together. Get in touch to structure your custom marketing, technology, and scale solutions.