Moderation

Unmoderated comments create reputational risks and reduce public trust in digital channels. Evox deploys automated rules and human oversight to filter inappropriate content in a scalable manner and in compliance with SLAs.

1. 01

   Community Management

   We manage your brand’s daily presence on social: content, community, moderation and response. We build reputation and closeness with an editorial line aligned to your commercial goals.

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2. 02

   Gestión de Reputación Online

   Dispersed perception of your brand across digital channels can erode trust and affect customer retention. Evox implements continuous monitoring systems and automated response protocols to align your reputation with business objectives.

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3. 03

   Social Listening

   Brands lack visibility into their audience's actual perception, limiting their ability

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4. 04

   Gestión de Crisis Digital

   Unexpected social media events can escalate rapidly, affecting brand perception and business continuity. Evox deploys automated containment protocols and real-time monitoring to mitigate quantifiable reputational impacts.

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5. 05

   Creación de Contenido para Redes Sociales

   Organic social media content production requires consistency and relevance to sustain engagement. Evox applies its X7 methodology to design pieces aligned with business strategy and audience insights.

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6. 06

   IA para Atención al Cliente

   Recurring query management consumes support team resources and increases response times. Evox deploys language model-based assistants integrated with knowledge bases and CRM systems to automate real-time issue resolution.

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